Refund policy

Return and Refund Policy

Last Updated: 23/11/24

At Birch and Form, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

 

 

1. Returns

  • Eligibility for Returns:
    To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

    1. Items must be returned within 30 days of receipt.

    2. Certain items, such as consumables are not eligible for return.

  • Return Process:
    To initiate a return:

    1. Contact us through our contact page with your order number and a description of the issue.

    2. Our team will provide you with a return authorization and shipping instructions.

    3. Pack the item securely and send it to the address provided.

  • Return Shipping:
    Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

 

 

2. Refunds

  • Refund Approval:
    Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

  • Partial Refunds:
    Partial refunds may be granted in cases where:

    • The item is returned after 30 days (but within [Insert Grace Period, if applicable]).

    • The item shows signs of use or is missing parts not due to our error.

 

 

3. Exchanges

If you need to exchange an item for a different size, colour, or replacement, please contact us at [email address]. Exchanges are subject to stock availability.

 

 

4. Damaged or Defective Items

If your item arrives damaged or defective, we’re here to help. Please email us at [email address] within 7 days of receipt with:

  • A photo of the item and its packaging.

  • Your order number.

We will arrange for a replacement or a full refund at no additional cost.

 

 

5. Cancellations

Orders can be cancelled within 24 hours of placement. Please contact us at [email address] as soon as possible. If the order has already been shipped, our standard return policy will apply.

 

 

6. Contact Us

For any questions or concerns about your return or refund, please contact us:

  • Email us through the contact page


  • Address: 2a Market Place, Faversham, ME13 7AG

 

 

This policy complies with the UK Consumer Rights Act 2015 and other applicable laws. If you have any questions, feel free to reach out.